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Shipment, Returns & Refunds Policy

We have 7 DAYS RETURN POLICY!

The world can only be advanced by difficult people. So be difficult–if that^s what it takes to realize our vision. And make the world a more peaceful/excellent and inspiring place. By- George Bernard Shaw

 

What all products fall under the return policy?
We accept returns on all the products. The request for return is to be intimated to our support team within 24hours from the time the product is delivered to you.

 

Whom do I inform about the returns?
You can inform us by writing us an email on info@theherbalhenna.com

 

Till when can I return the products and do you help in reverse pickups?
To return the product you must intimate within 24 hours from receiving the product. You will need to send the product to SM Heena Industries or to its vendor by your own means within 7 days of the delivery. SM Heena Industries will credit Rs 100 as shipping cost to your SM Heena Industries wallet only if you have received a wrong/defective product from SM Heena Industries.

In no case can SM Heena Industries be held responsible for the reverse pickup of any returns; you can use any courier and share the AWB details with SM Heena Industries or its vendor.

 

How do I cancel an order? How do I return a product ordered on theherbalhenna.com?

For outright cancellations:
If you cancel your order before your product has shipped, we will refund the entire amount in SM Heena Industries Wallets.
If you cancel after the product has shipped, you can do one of the following:
– If your product has shipped but has not yet been delivered, inform us by writing us an email on info@theherbalhenna.com
– If you received the product, it will be eligible for exchange/refund, only in cases where there are defects found with the product but please intimate us within 24 hours from receiving it.

 

On order cancellations or returns do I get cash back?
a. If the order is cancelled due to delay or for non fulfillment of the order from SM Heena Industries side then we refund you the amount you have paid but no discount voucher is credited back to your account.
b. If you do not want the product or have size issues then we cancel the order and give you only Wallet credits which are valid in your theherbalhenna.com account for 90 days and have no redeemable amount on it. It�s like your hard cash that you can use to buy anything from us.
c. Please note that in no case we will credit back the discount voucher amount in your wallet.

 

Is there any situation on which I get no refund and no return?
Items purchased on discount or bought using any type of store credit or promo voucher is for FINAL SALE and no return/ refund will be provided on them.

 

What is the difference between Wallets and Store Credits?
Wallet amount is your real money as it is equivalent to real cash that you can use anytime to buy on theherbalhenna.com, it does not have any minimum redeemable amount attached to it. On cancellations and on returns we credit the amount to your wallets for a period of 90 days, this amount can be used for future purchases on theherbalhenna.com.

Store credits mostly will come with a minimum redeemable amount attached to it. Store credits are like a special promotional offer you get to enjoy your purchases at theherbalhenna.com. But if any purchase is made using these promotional credits then they are on Final sale and no refunds are done for the same.

 

How much time will it take to get my money credited in the wallet on returning the products?
Once your returned item is received and accepted, your wallet will be credited with the amount within 24 to 48 hours after our Quality Assurance department has reviewed the returned item. Any items that show signs of wear or have been altered, re-sized or damaged cannot be accepted for return.

 

I have shopped from Clearance Sale/ Express Sale can I return the products?
With Respect to products sold in CLEARANCE SALE or EXPRESS SALE the return policy will not be applicable. Goods once sold would not be returned or refunded.

 

How much do I need to pay as Delivery Charges for my order?

For Domestic Orders:
SM Heena Industries charges 30% of the cost of the goods as shipping charges or minimum Rs. 80/- whichever is higher per order, irrespective of the goods weight, volume, fragility and location. Orders placed in the same cart will be shipped together to pay shipping charge only once. If the cost of the goods is more then Rs. 1000 then shipping is free. It means on ordering goods more than Rs. 1000 you do not pay any additional delivery charges- Shipping is free. Free shipping is valid in India only.

For Export Orders:
SM Heena Industries charges 40% of the cost of the goods as shipping charges or minimum $ 35/- whichever is higher per order. Orders placed in the same cart will be shipped together to pay shipping charge only once. SM Heena Industries reserves the right to refuse the order for any any specific location which does not come under the shipping policy of the company. SM Heena Industries will refund the full amount of the order to the buyer^s a/c in this case. SM Heena Industries will inform the buyer through email in case of rejection of the order or may propose updated shipping charges for specific location. The buyer may accept the proposal or refuse it.

 

What is the Shipping Time for the products I buy from theherbalhenna.com?
Express Shop/ Clearance Sale: 7 day after the order placed.
Regular Events: 7-10 working days after the sale/event gets over.
Exclusive/ International Events: 21 days after the sale event gets over.
Details like shipment date and date of delivery can be tracked in MY ACCOUNT section. An email with the order details and the docket/ AWB numbers is sent to the customers once the goods are shipped from our warehouse. Any unforeseen issue or delay is informed via special update through Email/ SMS/ Phone call.

 

What is the Shipment Process at theherbalhenna.com and can I Track my order details?
SM Heena Industries dispatches all goods through a renowned courier partners chosen according to respective order or products sold on theherbalhenna.com .You can track your shipment status via MY ACCOUNT section in member login page on theherbalhenna.com.

 

I have received a Wrong, Defective or Damaged Order?
If you happen to receive defective goods or products that you have not ordered, please send the products to SM Heena Industries warehouse and send us an email at info@theherbalhenna.com within 24 hours of receiving the goods.

You are entitled to a Complete Refund of your order only in case when you have been shipped with the wrong product or there is a manufacturing defect with the product and replacement of the same is not available.

You will need to return the product to us or to the vendor though we will reimburse the entire courier charges up to Max Rs 80 in the SM Heena Industries wallet, provided customer sends a snapshot of courier receipt.

 

What is the address of the Return Desk?
In order to process an order return SM Heena Industries must receive the product unused and in its original packing to our warehouse/factory- SM Heena Industries, H-37-38, Phase-3, Industrial Area, Sojat City, Rajasthan-306104. SM Heena Industries will credit customer�s account with wallet amount.

 

Do I get an Exchange of the product that I have purchased?
As per SM Heena Industries policy, we have limited stock in our inventory and we do not guarantee complete stock availability of the products from the vendor at given point of time. We shall only offer exchange to customers based on the availability of the stock. Under no circumstances we commit for product exchange.

 

Can I stay updated on status of my order and track when it will be delivered to me?
We keep you update on your order through email so that you are well aware on your order. An email with your shipping and order information is sent to you after your goods have been shipped from our warehouse. You can then track your parcel�s progress via MY ACCOUNT section. If you are unable to track any information regarding your package/ parcel, please send us an email at info@theherbalhenna.com or call us at our customer care numbers.